1. Eligibility for Returns

You may request a return if:
✅ You received a damaged, defective, or incorrect product.
✅ The product is unused, unwashed, and in its original packaging.
✅ The return request is made within 1 day of receiving the product.

🚫 Returns will not be accepted if:
❌ The product is used, damaged by the customer, or missing original packaging.
❌ Items like personal care products, innerwear, perishables, and digital goods are non-returnable.
❌ "Change of mind" returns are not accepted.

2. Return Process

🔹 Step 1: Contact our customer support via email or phone within 3 days of receiving the item.
🔹 Step 2: Provide order details and images of the product (if damaged or defective).
🔹 Step 3: Our team will verify and confirm your return request.
🔹 Step 4: Send the product to our return address via courier service. The return shipping cost will be covered only if the mistake is made on our side.

3. Refund & Replacement Policy

✅ Replacement: If the product is defective or incorrect, we will send a new replacement after receiving the returned item.
✅ Refund: If the product is out of stock or cannot be replaced, a full refund will be issued within 5-7 working days via your original payment method or mobile banking (Bkash/Nagad/Rocket).
✅ Shipping Charges: Delivery charges are non-refundable unless the return is due to our mistake.

4. Exceptions & Important Notes

• Custom-made or personalized products are not eligible for return.
• If the product was purchased during a sale or promotional offer, it may not be returnable.
• Refunds for Cash on Delivery (COD) orders will be processed via Bkash/Nagad.

Need Help? Contact Us!

📞 Phone: +88017346666677
📧 Email: support@horekitem.com
🌐 Website: Horek Item

We are committed to providing a seamless shopping experience. Thank you for shopping with Horek Item! 😊